Refund and Returns Policy

At StreetwearGrit, we’re all about keeping it real and making sure you’re stoked with your kicks and gear. If something’s not right, we’ve got your back with our Returns & Refunds Policy. Here’s how it works:

Our Commitment

We strive to deliver top-quality sneakers and streetwear that match their description. If your order doesn’t meet your expectations, we’ll work with you to make it right—whether it’s a return, refund, or exchange—within the guidelines below.

Returns Policy

  • Timeframe: You can return items within 14 days from the date of delivery. After this period, we’re unable to accept returns unless the item is defective.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them (tags attached, no wear marks, etc.).
  • Eligible Items: Most products qualify for returns, except for custom or final sale items (marked as such on the product page).
  • Return Process:
    1. Contact us at [email protected] within 14 days of receiving your order. Include your order number and a brief reason for the return (e.g., “wrong size” or “not as expected”).
    2. We’ll reply with a return authorization and shipping instructions within 1-2 business days.
    3. Ship the item back to us using a trackable service (you cover return shipping unless the item is defective or we made an error).
    4. Once we receive and inspect the return, we’ll notify you via email about approval or rejection.

Refunds Policy

  • Processing Time: Refunds are issued within 7-10 business days after we receive and approve your return. You’ll get your money back via the original payment method (e.g., PayPal, credit card).
  • Refund Amount:
    • Full refund for the item price if it’s defective or not as described.
    • Original shipping costs are non-refundable unless we shipped the wrong item or it arrived damaged.
  • Non-Refundable Cases: No refunds for:
    • Items returned after 14 days (unless defective).
    • Used, damaged, or missing original packaging.
    • “Final Sale” or custom-made products.

Defective or Incorrect Items

  • If your kicks arrive damaged, defective, or not as described (e.g., wrong size/color), let us know within 14 days of delivery by emailing [email protected]. Include photos of the issue and your order number.
  • We’ll cover return shipping and offer a full refund or replacement (your choice), subject to stock availability.

Shipping Delays or Lost Packages

  • Delayed Shipping: If your order hasn’t arrived within the estimated delivery time, contact us at [email protected]. We’ll track it down and resolve it.
  • Lost Packages: For orders lost in transit (confirmed by tracking), we’ll issue a full refund or reship once verified.

Questions?

We’re here to help. Drop us a line at [email protected] with any questions about returns or refunds. Our team will get back to you within 24-48 hours.